Before delivery
If payment has not completed or no digital product has been delivered, contact support with the order reference. A canceled or expired invoice does not release delivery.
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We handle issues with digital products through replacement or refund review, depending on delivery status and the product's guarantee.
If payment has not completed or no digital product has been delivered, contact support with the order reference. A canceled or expired invoice does not release delivery.
Delivered credentials and keys cannot be returned like a physical product, so a refund is not automatic once the value has been revealed. If the product does not work on first use, contact support within the guarantee period listed on its page.
Include the order reference, the product name, a brief description of the issue, and non-sensitive evidence. Never send card details, passwords you reuse elsewhere, or private wallet keys.
We may deny a refund or replacement for misuse, for an incompatible device already flagged on the product page, for a change of mind after delivery, for not following the activation instructions, or for reports outside the stated guarantee period.